Privacy Policy

Evercare Vitals LLC provides online telehealth consultations for certain non-emergency health concerns and may facilitate access to prescription treatments, including compounded medications through licensed medical providers and pharmacies. If you believe you are experiencing a medical emergency, call 911 or contact your local emergency medical provider immediately.


Please read this Privacy Policy carefully before using our website or services.


1. Introduction

This Privacy Policy describes how **Evercare Vitals LLC (“Evercare Vitals”, “we”, “our”, or “us”) collects, uses, and protects your information when you visit our website, use our services, or communicate with us.

Our platform allows users to connect with licensed healthcare providers who may evaluate patients and, where appropriate, prescribe treatments that may be fulfilled by licensed pharmacies, including compounding pharmacies.

By using our website or services, you acknowledge that you have read and agree to this Privacy Policy and our Terms and Conditions.

This Privacy Policy applies to information collected through:

  • Our website

  • Online patient forms and communications

  • Telehealth consultations

  • Payment processing and service interactions


This policy does not apply to third-party websites or services that may be linked through our platform.


2. HIPAA Notice

Protected health information (“PHI”) related to your medical treatment is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Your healthcare provider or pharmacy partner may maintain additional privacy notices explaining how your medical information is used in connection with your care.


3. Information We Collect

We may collect the following categories of information when you use our services.

Personal Information


Information that identifies you personally may include:

  • Full name

  • Email address

  • Mailing address

  • Phone number

  • Date of birth

  • Gender

  • Payment or billing information


This information is collected when you register, complete intake forms, contact support, or use our services.


Health Information


When you use our telehealth services, you may provide health-related information such as:

  • Medical history

  • Current medications

  • Health conditions

  • Treatment preferences

  • Communications with healthcare providers


This information may be reviewed by licensed medical professionals to determine whether treatment or prescriptions are appropriate.


Technical and Usage Information


When you visit our website we may automatically collect certain technical information such as:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Date and time of visits

  • General geographic location

  • Website referral source


This information helps us improve our platform and monitor system performance.


4. Cookies and Tracking Technologies


Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website usage

  • Support advertising and analytics services


Cookies are small data files stored on your device. You may control cookies through your browser settings, though disabling cookies may affect certain features of the website.


5. Information From Third Parties

We may receive information about you from third parties such as:

  • Healthcare providers participating in our platform

  • Licensed pharmacies that fulfill prescriptions

  • Payment processors

  • Analytics providers

  • Advertising platforms

  • Customer service platforms

This information may be combined with information you provide directly.


6. How We Use Your Information

We use your information for legitimate business and healthcare purposes including:

  • Creating and managing your account

  • Facilitating telehealth consultations

  • Determining eligibility for treatment

  • Coordinating prescriptions with licensed pharmacies

  • Processing payments

  • Providing customer support

  • Improving the quality and functionality of our services

  • Communicating with you about services, updates, and support

  • Preventing fraud or unauthorized activity

  • Complying with legal and regulatory requirements

Where required by law, we will obtain your consent before using your information for marketing communications.


7. How We Share Your Information

We may share your information with trusted third parties when necessary to operate our services.

These parties may include:

Healthcare Providers

Licensed physicians and medical professionals who evaluate patients and provide treatment recommendations.

Pharmacies

Licensed pharmacies that may prepare and dispense prescribed medications, including compounded medications.

Service Providers

Companies that help us operate our platform such as:

  • payment processors

  • technology providers

  • analytics providers

  • customer support platforms


Legal and Regulatory Authorities


We may disclose information when required by law or to protect the safety, rights, or property of our users or our company.


8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. By using our platform, you acknowledge these risks.


9. Your Privacy Choices

You have certain choices regarding how your information is used.

You may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Opt out of marketing communications

  • Disable cookies through your browser settings

To exercise these rights, please contact us using the information provided below.


10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites.

We encourage users to review the privacy policies of any third-party websites they visit.


11. Age Restrictions

Our services are intended only for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18.


12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.

Any updates will be posted on this page with the revised “Last Updated” date. Continued use of our services after changes indicates acceptance of the updated policy.


13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Evercare Vitals LLC

Email: support@evercarevitals.com


NOTICE OF PRIVACY PRACTICES

Evercare Vitals LLC

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Evercare Vitals LLC (“Evercare Vitals,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your medical information. This Notice of Privacy Practices (“Notice”) explains how your protected health information (“PHI”) may be used and disclosed and outlines your rights regarding that information.

Protected health information includes any information about your health condition, medical treatment, or payment for healthcare services that can be used to identify you.

Evercare Vitals provides telehealth services that allow patients to connect with licensed medical providers online. Healthcare providers may evaluate patients and, when appropriate, prescribe medications that may be fulfilled by licensed pharmacies, including compounding pharmacies.


1. How We May Use and Disclose Your Health Information

We may use and disclose your health information for the following purposes without requiring additional authorization from you.

Treatment

We may use and share your medical information with physicians, healthcare professionals, pharmacies, laboratories, or other healthcare providers involved in your care.

For example:

  • A provider reviewing your intake form and medical history.

  • A prescription being sent to a licensed pharmacy for fulfillment.

  • A provider consulting with another healthcare professional regarding your care.


Payment


We may use or disclose your information to obtain payment for healthcare services provided to you.

For example:

  • Processing payments for consultations or services.

  • Providing information to payment processors to complete transactions.


Healthcare Operations


We may use your information for operational purposes necessary to run our services, including:

  • Quality improvement

  • Staff training

  • Platform maintenance

  • Customer service

  • Compliance monitoring


2. Additional Uses and Disclosures

We may also disclose your health information in the following situations when permitted or required by law:

Business Associates


We may share information with third-party companies that help us operate our services, such as technology providers, payment processors, or data hosting providers. These companies are required to protect your information.

Legal Requirements


We may disclose your information if required by federal or state law, court order, subpoena, or other legal process.

Public Health and Safety


We may disclose health information when necessary to:

  • Prevent serious threats to health or safety

  • Report certain diseases or conditions

  • Comply with public health reporting obligations


Law Enforcement

We may disclose health information to law enforcement officials when legally required.

Health Oversight Activities

Your information may be disclosed to government agencies responsible for oversight of healthcare systems, audits, inspections, or licensing.


3. Uses That Require Your Authorization

Certain uses and disclosures of your health information require your written authorization.

These include:

  • Marketing communications unrelated to your care

  • Sale of health information

  • Certain disclosures not otherwise described in this Notice


You may revoke your authorization at any time in writing, except where we have already relied on the authorization.


4. Your Rights Regarding Your Health Information

You have several rights regarding your protected health information.

Right to Access


You may request a copy of your health records maintained by Evercare Vitals.

Right to Request Corrections


If you believe your medical information is incorrect or incomplete, you may request that it be amended.

Right to Request Restrictions


You may request limits on how your information is used or shared for treatment, payment, or operations. While we will consider your request, we may not always be able to comply.

Right to Request Confidential Communications


You may request that we communicate with you through alternative methods or at alternative locations.

Right to Receive an Accounting of Disclosures


You may request a list of certain disclosures of your health information made during the previous six years.

Right to Receive a Copy of This Notice


You may request a paper or electronic copy of this Notice at any time.


5. Our Responsibilities

Evercare Vitals is required by law to:

  • Maintain the privacy and security of your health information

  • Provide you with this Notice explaining our legal duties and privacy practices

  • Notify you if a breach occurs that may compromise your health information

  • Follow the terms of this Notice currently in effect


We reserve the right to change this Notice at any time. Any updates will apply to all health information we maintain. Updated notices will be posted on our website.


6. Telehealth Communications

Because Evercare Vitals operates through an online platform, communications between you and healthcare providers may occur electronically, including through:

  • secure online forms

  • messaging systems

  • email communications

  • telehealth consultations


While we use safeguards to protect your information, electronic communications may involve certain security risks. By using our services, you acknowledge and accept these risks.


7. Complaints

If you believe your privacy rights have been violated, you may file a complaint with Evercare Vitals.

You may also file a complaint with the U.S. Department of Health and Human Services. Filing a complaint will not affect the services you receive.


8. Contact Information

If you have questions about this Notice or wish to exercise your privacy rights, please contact us:

Evercare Vitals LLC

Email: support@evercarevitals.com


By using the services provided through Evercare Vitals, you acknowledge that you have received and understand this Notice of Privacy Practices.