Please read this Privacy Policy carefully before using our website or services.
This Privacy Policy describes how **Evercare Vitals LLC (“Evercare Vitals”, “we”, “our”, or “us”) collects, uses, and protects your information when you visit our website, use our services, or communicate with us.
Our platform allows users to connect with licensed healthcare providers who may evaluate patients and, where appropriate, prescribe treatments that may be fulfilled by licensed pharmacies, including compounding pharmacies.
By using our website or services, you acknowledge that you have read and agree to this Privacy Policy and our Terms and Conditions.
This Privacy Policy applies to information collected through:
Our website
Online patient forms and communications
Telehealth consultations
Payment processing and service interactions
This policy does not apply to third-party websites or services that may be linked through our platform.
Protected health information (“PHI”) related to your medical treatment is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
Your healthcare provider or pharmacy partner may maintain additional privacy notices explaining how your medical information is used in connection with your care.
We may collect the following categories of information when you use our services.
Information that identifies you personally may include:
Full name
Email address
Mailing address
Phone number
Date of birth
Gender
Payment or billing information
This information is collected when you register, complete intake forms, contact support, or use our services.
When you use our telehealth services, you may provide health-related information such as:
Medical history
Current medications
Health conditions
Treatment preferences
Communications with healthcare providers
This information may be reviewed by licensed medical professionals to determine whether treatment or prescriptions are appropriate.
When you visit our website we may automatically collect certain technical information such as:
IP address
Device type
Browser type
Pages visited
Date and time of visits
General geographic location
Website referral source
This information helps us improve our platform and monitor system performance.
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website usage
Support advertising and analytics services
Cookies are small data files stored on your device. You may control cookies through your browser settings, though disabling cookies may affect certain features of the website.
We may receive information about you from third parties such as:
Healthcare providers participating in our platform
Licensed pharmacies that fulfill prescriptions
Payment processors
Analytics providers
Advertising platforms
Customer service platforms
This information may be combined with information you provide directly.
We use your information for legitimate business and healthcare purposes including:
Creating and managing your account
Facilitating telehealth consultations
Determining eligibility for treatment
Coordinating prescriptions with licensed pharmacies
Processing payments
Providing customer support
Improving the quality and functionality of our services
Communicating with you about services, updates, and support
Preventing fraud or unauthorized activity
Complying with legal and regulatory requirements
Where required by law, we will obtain your consent before using your information for marketing communications.
We may share your information with trusted third parties when necessary to operate our services.
These parties may include:
Licensed physicians and medical professionals who evaluate patients and provide treatment recommendations.
Licensed pharmacies that may prepare and dispense prescribed medications, including compounded medications.
Companies that help us operate our platform such as:
payment processors
technology providers
analytics providers
customer support platforms
We may disclose information when required by law or to protect the safety, rights, or property of our users or our company.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. By using our platform, you acknowledge these risks.
You have certain choices regarding how your information is used.
You may:
Request access to your personal information
Request corrections to inaccurate information
Opt out of marketing communications
Disable cookies through your browser settings
To exercise these rights, please contact us using the information provided below.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites.
We encourage users to review the privacy policies of any third-party websites they visit.
Our services are intended only for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18.
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.
Any updates will be posted on this page with the revised “Last Updated” date. Continued use of our services after changes indicates acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact:
Evercare Vitals LLC
Email: support@evercarevitals.com
Evercare Vitals LLC
Evercare Vitals LLC (“Evercare Vitals,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your medical information. This Notice of Privacy Practices (“Notice”) explains how your protected health information (“PHI”) may be used and disclosed and outlines your rights regarding that information.
Protected health information includes any information about your health condition, medical treatment, or payment for healthcare services that can be used to identify you.
Evercare Vitals provides telehealth services that allow patients to connect with licensed medical providers online. Healthcare providers may evaluate patients and, when appropriate, prescribe medications that may be fulfilled by licensed pharmacies, including compounding pharmacies.
We may use and disclose your health information for the following purposes without requiring additional authorization from you.
We may use and share your medical information with physicians, healthcare professionals, pharmacies, laboratories, or other healthcare providers involved in your care.
For example:
A provider reviewing your intake form and medical history.
A prescription being sent to a licensed pharmacy for fulfillment.
A provider consulting with another healthcare professional regarding your care.
We may use or disclose your information to obtain payment for healthcare services provided to you.
For example:
Processing payments for consultations or services.
Providing information to payment processors to complete transactions.
We may use your information for operational purposes necessary to run our services, including:
Quality improvement
Staff training
Platform maintenance
Customer service
Compliance monitoring
We may also disclose your health information in the following situations when permitted or required by law:
We may share information with third-party companies that help us operate our services, such as technology providers, payment processors, or data hosting providers. These companies are required to protect your information.
We may disclose your information if required by federal or state law, court order, subpoena, or other legal process.
We may disclose health information when necessary to:
Prevent serious threats to health or safety
Report certain diseases or conditions
Comply with public health reporting obligations
We may disclose health information to law enforcement officials when legally required.
Your information may be disclosed to government agencies responsible for oversight of healthcare systems, audits, inspections, or licensing.
Certain uses and disclosures of your health information require your written authorization.
These include:
Marketing communications unrelated to your care
Sale of health information
Certain disclosures not otherwise described in this Notice
You may revoke your authorization at any time in writing, except where we have already relied on the authorization.
You have several rights regarding your protected health information.
You may request a copy of your health records maintained by Evercare Vitals.
If you believe your medical information is incorrect or incomplete, you may request that it be amended.
You may request limits on how your information is used or shared for treatment, payment, or operations. While we will consider your request, we may not always be able to comply.
You may request that we communicate with you through alternative methods or at alternative locations.
You may request a list of certain disclosures of your health information made during the previous six years.
You may request a paper or electronic copy of this Notice at any time.
Evercare Vitals is required by law to:
Maintain the privacy and security of your health information
Provide you with this Notice explaining our legal duties and privacy practices
Notify you if a breach occurs that may compromise your health information
Follow the terms of this Notice currently in effect
We reserve the right to change this Notice at any time. Any updates will apply to all health information we maintain. Updated notices will be posted on our website.
Because Evercare Vitals operates through an online platform, communications between you and healthcare providers may occur electronically, including through:
secure online forms
messaging systems
email communications
telehealth consultations
While we use safeguards to protect your information, electronic communications may involve certain security risks. By using our services, you acknowledge and accept these risks.
If you believe your privacy rights have been violated, you may file a complaint with Evercare Vitals.
You may also file a complaint with the U.S. Department of Health and Human Services. Filing a complaint will not affect the services you receive.
If you have questions about this Notice or wish to exercise your privacy rights, please contact us:
Evercare Vitals LLC
Email: support@evercarevitals.com
By using the services provided through Evercare Vitals, you acknowledge that you have received and understand this Notice of Privacy Practices.